Expert Plumbing Solutions in
Austin, Texas

Privacy Policy for ER Plumbing in accordance to the Texas Data Privacy & Security Act, effective July 1, 2024

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1. Introduction
Welcome to ER Plumbing. We respect your privacy and are committed to protecting the personal information you may share with us through our website (the “Site”). This Privacy Policy describes how we collect, use, disclose, and protect your information and your rights in relation to that information.

By accessing or using our Site, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use our Site.

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2. Who We Are & Contact Information

• Company Name: ER Plumbing

• Location: Austin, Texas

• Contact Email: [your email address]

You may contact us with questions, concerns, or requests regarding your personal data or this Privacy Policy via the contact details above.

 

3. What Information We Collect

We may collect the following types of information:

a. Information you provide voluntarily

• Name

• Email address

• Phone number

• Mailing address

• Service address (for plumbing work)

• Any details you include in messages, quotes, forms, or job requests

• Payment or billing information (if provided via secure third‑party payment systems)

b. Automatically collected information
When you browse our Site, some information is collected automatically, such as:

• IP address

• Browser type and version

• Device type (e.g., desktop, mobile)

• Operating system

• Referring/exit pages

• Date and time stamps

• Pages visited and navigation paths

• Analytics data (e.g., how users interact with our Site)

This data is collected via cookies, log files, and similar tracking technologies.

 

4. How We Use Your Information

We use your information for various purposes, including but not limited to:

• To respond to your inquiries, requests, or service quotes

• To schedule and manage plumbing services

• To process payments (via secure, third‑party payment providers)

• To send you updates, confirmations, or notices related to services

• To provide customer support

• To improve our Site, services, and user experience

• To analyze usage trends, monitor Site performance, and gather analytics

• To enforce our terms, detect fraud or security breaches

 

5. Legal Basis & Compliance under Texas Law

Under the Texas Data Privacy & Security Act (effective July 1, 2024), Texas residents have certain rights over their personal data. Texas Attorney General+1

If we are subject to that law (depending on our business size and data practices), we may need to:

• Limit the personal data we collect, use, or share to what is necessary

• Provide clear notice of data practices

• Allow you to access, correct, delete or export your personal data

• Allow you to opt out of targeted advertising, profiling, or the “sale” of your data

• Honor certain unified opt-out signals (as of January 1, 2025) Clarip

 

6. Disclosure & Sharing of Information

We may share your personal information in the following ways:

• With our trusted third-party service providers who help us operate the Site, process payments, or perform services (e.g. scheduling, billing, analytics)

• To comply with laws, regulations, or legal process (e.g. courts, law enforcement)

• To protect the rights, property or safety of ER Plumbing, our users, or others

• In connection with a merger, sale, asset transfer, or reorganization (with notice to you)

• With your consent or as otherwise disclosed at the time of data collection

We do not sell your personal data unless we explicitly state so and receive your affirmative consent.

 

7. Cookies, Tracking & Analytics

We use cookies, web beacons, pixels, and similar technologies to collect usage information and improve the Site. You may have options to control or disable cookies via your browser settings. Doing so may limit certain features or functionality of the Site.

We may also use third‑party analytics tools (e.g. Google Analytics) to understand how users engage with our Site. These tools may collect anonymized or pseudonymized data about usage, referrals, time on page, etc.

8. Data Retention & Security

We retain your personal information as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

 

9. Your Rights

Depending on applicable laws (including the Texas Act), you may have the right to:

• Know whether we are processing your personal data

• Access a copy of your personal data

• Correct inaccuracies in your personal data

• Delete your personal data (subject to legal exceptions)

• Opt out of processing for targeted advertising, profiling, or sale of data

• Receive your personal data in portable, machine-readable format

• Withdraw consent where you previously gave it

To make a request, contact us using the contact information above. We may require verification of your identity before processing such requests. If your request is denied, we will provide you a reason and a process to appeal.

 

10. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal data from children under the age of 13. If we learn we have inadvertently collected personal data from a child under 13, we will take steps to delete it.

 

11. Third-Party Links & External Services

Our Site may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites, and we are not responsible for their content or privacy practices. We encourage you to read the privacy policies of any linked sites.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will post a prominent notice on our Site or via email (if applicable) and update the “Last Updated” date above. Your continued use of the Site after changes indicates your acceptance of the revised policy.

 

13. Consent & Acceptance

By using our Site or providing us your information, you consent to the practices described in this Privacy Policy. If you disagree, please do not use the Site or share personal data with us.